Jurnal "KOMUNIKASI PEMASARAN TERPADU" (Integreted Marketing Communication/ IMC )

Minggu, 18 November 2012

PUBLIKASI ILMIAH dan Daftar PENELITIAN RELEVAN

1. Pengukuran Kesenjangan Antara Harapan dan Persepsi Kualitas Layanan (Service Quality) Pendidikan di Politeknik Pos Indonesia. Oleh : Kanaidi, Imam Kambali & Hilman Setiadi (Penelitian Kelompok, Tahun 2002).

2. Pengaruh Remunerasi dan Motivasi Kerja Pegawai Terhadap Kinerja PT Pos Indonesia (Persero) Oleh: I Wayan Kemara Giri & Kanaidi (Penelitian Kelompok, Tahun 2003).

3. Analisis Pengaruh Motivasi Terhadap Keputusan Pembelian Konsumen Pada Jasa Logistik PT Pos Indonesia (Persero). Oleh : I Made Wirya Suputra & Kanaidi (Penelitian Kelompok, Tahun 2005).

4. Pengaruh Kinerja Kualitas Pelayanan terhadap Loyalitas Pelanggan Jasa EMS di Wilayah Pos Bandung Raya (Dengan Pendekatan Quality Function Develoyment / QFD) Oleh: Kanaidi (Penelitian Mandiri, Tahun 2007). Publikasi pada : COMPETITIVE, Vol.4. No.1, Maret 2008. ISSN : 0216-2539. http://ken-qfd.blogspot.com/2012/11/pengaruh-kinerja-kualitas-pelayanan.html atau http://www.scribd.com/doc/41377463/Pengaruh-Kualitas-Pelayanan-Terhadap-Customer-Loyalty-Jasa-EMS-PT-Pos-Indonesia

5. Keterkaitan Service Quality terhadap Satisfaction, Reputation, Switching Cost, dan Loyalty. Oleh : Kanaidi & Suparno Saputra (Penelitian Hibah Bersaing DIKTI/DIKNAS, Tahun 2007). Artikel Ilmiah dipublikasikan pada Jurnal Bisnis, Manajemen & Ekonomi, Bandung, Vol. 8 No. 4 Mei 2007, hal. 1279-1289. http://ken-servqual1.blogspot.com/2009/11/analisis-service-quality-satisfaction.html

6. Pengaruh Kualitas Pelayanan terhadap Loyalitas Pelanggan Jasa Pendidikan di Politeknik Pos Indonesia (Dengan Pendekatan Quality Function Develoyment/QFD). Oleh : Suparno Saputra & Kanaidi. (Penelitian Kelompok, Tahun 2008). http://ken-servqual1.blogspot.com/2010/10/pengaruh-kinerja-kualitas-pelayanan.html

7. Pengaruh Customer Value terhadap Keputusan Pembelian Pelanggan Jasa EMS di Wilayah Pos Bandung Raya. Oleh : Senny Handayani & Kanaidi (Penelitian Kelompok, Tahun 2008). Publikasi pada : COMPETITIVE, ISSN : 0216-2539 Vol.5 No.2, Desember 2009, 95-101. http://ken-value.blogspot.com/2012/11/pengaruh-customer-value-terhadap.html

8. Pengaruh Kualitas Pelayanan terhadap Loyalitas Pelanggan Jasa Paketpos di Wilayah Pos Bandung Raya (Dengan Pendekatan Importance Performance Analysis/IPA), Oleh : I Wayan Kemara Giri, Kanaidi & Suparno Saputra. (Penelitian Kelompok, Tahun 2008.). http://poltekpos.ac.id/repository/gdl.php?mod=browse&op=read&id=1--kanaidi-12

9. Pengaruh CRM dan Corporate Image terhadap Loyalitas Nasabah Bank Jabar Cabang Suci di Bandung. Oleh : Henny Utarsih & Kanaidi (Penelitian Kelompok, Tahun 2008). http://ken-image.blogspot.com/2009/06/pengaruh-crm-terhadap-corporate-image.html

10. Daya Pikat Pesan Iklan Sebagai Upaya Menarik Minat Pelanggan, Tahun 2008. Oleh : Kanaidi (Artikel Ilmiah dipublikasikan pada Majalah Competitive, Bandung, Vol. 4 No. 2 Desember 2008, hal. 72-87). http://www.ken-iklan.blogspot.com/

11. Analisis Daya Saing Produk Pos Standar dan Pos Prima PT. Pos Indonesia (Persero) Dengan Pendekatan Segmenting, Targeting, dan Positioning (STP). Oleh : Kanaidi, dkk (Penelitian Kelompok, Tahun 2008). http://ken-stp.blogspot.com/2009/11/analisis-daya-saing-layanan-pt-pos.html

12. Penelitian Potensi Pasar Untuk Pengembangan Pelayanan Kantor Pos Pasar di Pasar Tradisional Wilayah Usaha Pos V JABAR. Oleh: Suparno Saputra, Kanaidi, dkk (Penelitian Kelompok, Tahun 2008)

13. Survei Peluang Pengembangan Pelayanan Jasa Micro Finance Di Kecamatan Jatinangor, Tanjungsari, dan Sekitarnya. Oleh : Kanaidi (Penelitian Mandiri, Tahun 2009).

14. Penelitian Pengaruh Customer Value Terhadap Corporate Image Layanan Jasa Paketpos PT Pos Indonesia, Tahun 2009. Oleh : Kanaidi (Penelitian Dosen Muda DIKTI/DIKNAS) Dipublikasikan pada : ProMark Vol.1 No. 2 Desember 2010, hal.83-99. ISSN : 2087-3077) http://ken-promark.blogspot.com/2010/11/pengaruh-customer-value-dan-corporate.html

15. Penelitian Pengaruh Customer Relationship Management, Citra. dan Customer Trust Terhadap Loyalitas Konsumen Tabungan Bank Jabar Cabang Tamansari Bandung. Oleh: Imam Kambali, Kanaidi & Suparno Saputra (Penelitian Kelompok Dosen Muda DIKTI/DIKNAS, Tahun 2009). Publikasi pada : COMPETITIVE, Volume 6 No.2, Desember 2010, hal.75-96 - ISSN : 0216-2539. http://ken-crm.blogspot.com/2012/11/15-penelitian-pengaruh-customer.html

16. Penelitian Analisis Service Quality, Satisfaction, Trust, Reputation, dan Loyalitas Konsumen Jasa Logistik PT. Pos Indonesia (Persero), Oleh : Kanaidi & Suparno Saputra (Penelitian Hibah Bersaing DP2M Ditjen DIKTI, Tahun 2009). Publikasi pada : Jurnal BISNIS, MANAJEMEN & EKONOMI_Universitas Widyatama. ISSN: 1693-8305. http://ken-servqual1.blogspot.com/2009/11/analisis-service-quality-satisfaction.html

17. Penelitian “Pengaruh Customer Value terhadap Loyalitas Nasabah pada BMT Wahana Mandiri Jatayu Bandung” Oleh : Kanaidi dan Santilawati (Penelitian Mandiri). Publikasi pada : Jurnal ProMaRK Vol. 1, No.1 Juni 2010. ISSN : 2087-3077. http://ken-promark.blogspot.com/2010/10/pengaruh-customer-value-terhadap.html

18. Pengaruh Kualitas Jasa, Nilai Jasa, dan Kepuasan Pelanggan Terhadap Perilaku Minat Pembelian Konsumen Jasa Pos Express di Wilayah Pos Bandung Raya. Oleh: Rudy Dauhan & Kanaidi (Penelitian Dosen Muda DIKTI/DIKNAS, Tahun 2010). Publikasi pada : Jurnal ProMaRK Vol. 2, No.1 Juni 2011. ISSN : 2087-3077). http://ken-value.blogspot.com/2010/11/pengaruh-kualitas-jasa-nilai-jasa-dan.html

19. Analisis Kepuasan Pelanggan Pada Produk Laptop Merek TOSHIBA, LENOVO, dan SONY Di Wilayah Bandung. Oleh : Kanaidi & Dadang Setiawan (Penelitian Mandiri 2010). Publikasi pada : Jurnal ProMaRK Vol. 2, No.2 Desember 2011. ISSN : 2087-3077. http://poltekpos.ac.id/repository/gdl.php?mod=browse&op=read&id=1--kanaididan-86

20. “UPAYA PENERAPAN TECHNO ECONOMY PADA UMKM DI INDONESIA DENGAN MODEL PROGRAM DI KABUPATEN BANDUNG BARAT”, Oleh : Kanaidi & Amrizal. (Artikel Ilmiah dipublikasikan pada Procceding Seminar Nasional Techno-Economy Univ.WIDYATAMA, Bandung, Februari 2010, hal. 1-15) http://poltekpos.ac.id/repository/gdl.php?mod=browse&op=read&id=1--kanaidiamr-52&newtheme=green

21. Survei Peluang Angkutan Feeder Kereta Api KRL di Bogor, Depok, Tangerang, dan Bekasi. Oleh : A. Yunani, Kanaidi, dkk (Penelitian Kelompok, Tahun 2010).

22. Analisis Kepuasan Pelanggan dan Brand Image PT. POS INDONESIA (Studi pada Kantorpos Besar Medan 20000) oleh : Kanaidi, SE., M.Si (Publikasi pada : Proceeding Seminar Nasional Akuntansi - Bisnis (SNAB) 2012, 27 Maret 2012, ISSN : 2252-3936) http://ken-kepuasan.blogspot.com/2012/03/analisis-kepuasan-pelanggan-dan-brand.html

23. ANALISIS CUSTOMER RELATIONSHIP MANAGEMENT (CRM) PADA SBU POS ADMAIL. Oleh : Kanaidi & Ari Kurniawan. (Penelitian Mandiri 2011). Publikasi pada: Jurnal BANKING & MANAGEMENT, Vol 1. No.1, Mei 2012 ISSN : 2252-8520) http://ken-crm.blogspot.com/2011/11/analisis-customer-relationship.html atau : http://www.ekuitas.ac.id/file/image/Jurnal/Kanaidi%20%26%20Ari%20Kurniawan.pdf

24. PENGARUH BRAND EQUITY TERHADAP LOYALITAS KONSUMEN TEH BOTOL SOSRO DI KALANGAN MAHASISWA POLITEKNIK POS INDONESIA Oleh : Kanaidi dan Desi Nurmayasari (Penelitian Mandiri 2012). Publikasi pada : Jurnal ProMaRK Vol. 2, No.2 Desember 2011. ISSN : 2087-3077. http://ken-brand1.blogspot.com/2012/11/pengaruh-brand-equity-terhadap.html

25. Survei Kesiapan Karyawan PT. Pos Indonesia (Persero) dalam Menghadapi Perubahan Organisasi dan Dukungan Penerapan GCG di PT Pos Indonesia. Oleh : Kanaidi & Suparno Saputra (Penelitian Hibah Bersaing DIKTI/DIKNAS, Tahun 2012). http://ken-gcg.blogspot.com/2012/11/peranan-internal-marketing-dalam.html

Artikel lengkap dikompilasi oleh/hubungi :

Kanaidi, SE., M.Si (Penulis Buku, Peneliti, PeBisnis, Trainer dan Dosen Marketing Management).

e-mail ke : kana_ati@yahoo.com atau kanaidi@poltekpos.ac.id
HP. 08122353284

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Senin, 01 Oktober 2012

Creative Strategy in Direct and Interactive Marketing and Integrated Marketing Communications Instruction

By : Susan K. Jones

DMEF 2008 Direct/Interactive Marketing Research Summit, p.1-5

Professionals in direct and interactive marketing (DIM) and integrated marketing communications (IMC) have worked to reach a profitable balance between science and art as well as technique and creativity. At its best, DIM in IMC combines the freedom to explore new worlds of creativity with the discipline of measured response. This paper offers an overview of direct and interactive marketing creative strategy concepts, presented in ways that encourage effective teaching and learning. Specific examples of how the concepts can be presented in class using active learning are also provided.

Integrated Marketing Communications encompasses general advertising, direct marketing, sales promotion and public relations. None of the four elements of IMC is inherently superior or inferior; they all have important functions in an integrated campaign. The campaign should focus on a “big idea” and a graphic look that threads through all four elements. This maximizes the chances that consumers will get the message and then have the message reinforced and layered in their memories without the “cognitive dissonance” that arises from mixed messages or incongruous graphic elements.

. . . . . (baca_selengkapnya )

Artikel lengkap dikompilasi oleh/hubungi :
Kanaidi, SE., M.Si (Penulis, Peneliti, PeBisnis, Trainer dan Dosen Marketing Management).
e-mail ke : kana_ati@yahoo.com atau kanaidi@poltekpos.ac.id

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E:\K A N A I D I\Data\My Docu\aKEN\JOURNAL\Jurnal IMC

Rabu, 25 Juli 2012

Behavioral Economics and Marketing: Structuring Choices and Accounting For Biases in Customer Behavior

by : DAVE NASH & JOHN PEEBLES

Published : Journal Integreted Marketing Communication - 2011

Abstract:
Social marketing and behavioral economics have much in common. Each considers how individuals respond to various stimuli and how various incentives can drive desired (and profit maximizing) behaviors. Behavioral economics differs from classical economics in the strict assumptions regarding rational thoughts and choices that are lessened to allow for emotion, poor judgment, and various cultural influences. Marketers must manage the precursors of choice by creating opportunities and removing barriers. Furthermore, they must reinforce choice consequences by creating the most appealing cost-benefit bundle in order to alter long term behavior and customer value. This can be achieved as a result of social marketing techniques optimizing various types of choice architecture. These social marketing techniques utilize insight into the sometimes irrational and emotional behavior of consumers – at the heart of behavioral economics - to incentivize profit-maximizing behaviors and enhance long-term customer value.

Behavioral economics can help firms improve online and other customer touch point marketing efficacy. Behavioral economics has been defined as “the combination of microeconomic concepts, principles and measures along with concepts, principles and experimental methods developed by behavior analysts” (Madden, 2000). As such, behavioral economists offer insight into how customers really make decisions – especially purchase decisions based upon the choices available to them – not just how they should rationally make decisions.
Behavioral economics differs from classical economics in that the . (baca_selengkapnya )

Artikel lengkap dikompilasi oleh/hubungi :

Kanaidi, SE., M.Si (Penulis, Peneliti, PeBisnis, Trainer dan Dosen Marketing Management).

e-mail ke : kana_ati@yahoo.com atau kanaidi@poltekpos.ac.id
HP. 08122353284

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Learning from integrated marketing: How to optimise personalised customer marketing strategies

by : Angus Jenkinson

Published : Journal of Direct, Data and Digital Marketing Practice (2007) 8, 319 – 335

Abstract
This paper considers the implications of integrated marketing
for direct marketers. Based on a model of integrated marketing
previously reported in the journal, it reviews fi ve customer
experience factors that form a single coherent driver of business
success as well as the antecedent business performance
characteristics that determine excellence in managing customer
experience. It suggests signifi cant practical changes for the practice
of communication planning and evaluation, and further argues that
the broad community of ‘ direct marketing ’ practitioners responsible
for managing personalised relationships has acquired a body of
skills and experience with considerable relevance to marketing best
practice, organisation development and strategy in general.

Introduction
This is the second of two linked papers reviewing research fi ndings of
the Centre for Integrated Marketing and their implications for direct
marketers and others who have responsibility for managing customer
relations and / or generating personal communication tailored to the
interests and behaviours of segments and individuals, such as an
interactive webpage, mail / e-mail, mobile phone text, interactive TV,
and service or sales interaction. For the sake of convenience ...... (baca_selengkapnya )

Artikel lengkap dikompilasi oleh/hubungi :

Kanaidi, SE., M.Si (Penulis, Peneliti, PeBisnis, Trainer dan Dosen Marketing Management).

e-mail ke : kana_ati@yahoo.com atau kanaidi@poltekpos.ac.id
HP. 08122353284

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ROLE OF INTEGRATED MARKETING COMMUNICATION IN MODERN INDIAN BUSINESS

by : Surendra Sisodia & Narendra Telrandhe

Published : Journal of Arts Science & Commerce ISSN 2229-4686

Vol.– I, Issue –1,October 2010

ABSTRACT

The present paper torches upon the emergence of integrated marketing communications (IMC) that has significantly influenced thinking and acting among all types of companies and organizations facing the realities of competition in the present open economy. It has been proved as an efficient promotional tool to communicate more universally, clear, and effectively. The paper put lights on various facets of Integrated Marketing Communication (IMC) especially in Indian Business Scenario. The challenges and scopes of IMC with the context of strategies, implementation, and audit have also been discussed.

Keywords : Integrated Marketing, Social networking, Indian Business

Introduction:

In today’s ever changing “Nanosecond Culture” of social networks, empowered customers and hyper competition, we need to be prepared to immediately implement holistic thinking for our marketing and communications strategy. With an increase in global competition, technological advances, and fast informed customers, it is important for businesses to make a powerful impact on target audiences and markets. Integrated Marketing Communication (IMC) is one of the most important communications trends adopted all over. It is one such step toward an integrated approach to achieving efficiency by synergy.The emergence of this concept has become one of the most significant examples of development in the marketing discipline. It has influenced thinking and acting among companies but also authorities, state owned companies and political parties, all facing the realities of competition in an open economy.

The concept of IMC
As a concept IMC has become well known on an international scale during the 1990s. Thus IMC is a term whose widespread use is comparatively recent, a fact, which . .. (baca_selengkapnya )

Artikel lengkap dikompilasi oleh/hubungi :

Kanaidi, SE., M.Si (Penulis, Peneliti, PeBisnis, Trainer dan Dosen Marketing Management).

e-mail ke : kana_ati@yahoo.com atau kanaidi@poltekpos.ac.id
HP. 08122353284

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Integrated Marketing Communications in Retailing

by : Kalyan Raman and Prasad A. Naik - 2007

Introduction
A computer scientist, Mark Weiser, envisioned over a decade ago that future environments would be saturated with computing and communication capability, but yet gracefully integrated with human users (Weiser 1991). His vision manifests itself in smart environments, where useful technologies disappear and “weave themselves into the fabric of everyday life until they are indistinguishable from it.” Retailing environments are poised to become such smart environments with modern technologies such as RFID (Radio Frequency Identification), wireless sensors, the ubiquitous Internet, and mobile computing. Communication is the central part of this smart retailing environment that proactively anticipates the consumer’s needs and makes recommendations to assist consumers’ decision-making process. The key challenge for retailers is to build strong brands by orchestrating in-store communications (e.g., Personal Shopping Assistant) with the usual out-of-store branding communications (e.g., print advertisement).
To achieve this orchestration, retailers will find the concept of Integrated Marketing Communications (IMC) relevant for designing profitable marketing strategies.
We organize this chapter as follows. We first present the genesis and definition of IMC and review the standard multimedia model of communications. We next contrast this standard model with the IMC framework, highlighting how retailers should act differently to determine the amount and allocation of budgets in the presence of synergies that emerge within the IMC context. In addition, we discuss the effects of uncertainty on the profitability of IMC programs. Finally, we extend the IMC framework to futuristic retailing and identify new research avenues..... (baca_selengkapnya )

Artikel lengkap dikompilasi oleh/hubungi :

Kanaidi, SE., M.Si (Penulis, Peneliti, PeBisnis, Trainer dan Dosen Marketing Management).

e-mail ke : kana_ati@yahoo.com atau kanaidi@poltekpos.ac.id
HP. 08122353284

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Sabtu, 30 Juni 2012

Strategi Komunikasi Pemasaran Terpadu di PT Bank Artha Graha International, Tbk

oleh : Denisha Priyadi Firmansyah

(Publikasi pada : Jurnal BANKING & MANAGEMENT, Vol 1. No.1, Mei 2012 ISSN : 2252-8520)

ABSTRACT

The role of the banking sector to improve the economic condition of a nation is getting more important, with more than 231 millions population only 20,77% of people that already became banks customer in Indonesia. There are more than 120 commercial banks and 2296 micro banks in Indonesia nowadays, foreign investors penetration and the emergence of Syariah banking system build up the intensify competitions among domestic banks. Customers now are faced with many banking options.

. . . . .(baca_selengkapnya)

Artikel lengkap dikompilasi oleh/hubungi :
Kanaidi, SE., M.Si (Penulis, Peneliti, PeBisnis, Trainer dan Dosen Marketing Management). e-mail ke : kana_ati@yahoo.com atau kanaidi@poltekpos.ac.id

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